With a few simple steps you can easily recover your password. When you enter the website, you will find a button below to the right of the field to complete with the password with the legend 'I forgot my password'. You must click there and we'll send you an automatic e-mail to recover your password. Once the e-mail is opened, you must follow the steps indicated, and in this way you will restore your password.
The same happens with the App, you will find a button at the bottom left where you must fill in your password that will say 'I forgot my password'. An email will be sent to your mailbox and you have to follow the instructions to reset your password.
Once your password is restored, you can go on with your work.